Shipping Policy

Shipping & Delivery Policy

Last updated: August 20, 2026

Thank you for shopping with HeartBeatDesigns LLC. Please review the following information regarding order processing, shipping, delivery, and package concerns.

Processing Times

Most retail orders are processed within 5–7 business days after payment has been successfully received, unless a different processing time is stated in the product listing.

Business days do not include weekends or federal holidays.

Processing time is the time required to create, prepare, package, and transfer your order to the shipping carrier. It does not include the carrier’s delivery time.

Because many of our products are handmade or made to order, processing times may vary depending on:

  • The size of the order

  • Product availability

  • Personalization or customization

  • Production requirements

  • Holidays

  • Unexpected order volume

  • Equipment or supply delays

If we are unable to ship your order within the timeframe originally provided, we will contact you with an updated estimated shipping date and any options available to you.

Wholesale and Large Orders

Wholesale, team, bulk, or other large orders may require additional processing time.

The estimated turnaround time for these orders will be provided in the applicable product listing, invoice, order agreement, or direct communication before the order is finalized.

Production will not begin until all required order details and payments have been received.

Shipping Locations

HeartBeatDesigns LLC currently ships to addresses within the United States only.

We do not currently accept or fulfill international orders through our website.

Shipping Carriers

Orders are generally shipped through USPS or UPS, depending on the package size, destination, shipping method selected, and other order requirements.

Available shipping rates and options will be displayed during checkout when applicable.

Shipping estimates provided at checkout are carrier estimates and begin after the order has been processed and transferred to the carrier. Carrier delivery dates are not guaranteed unless the selected shipping service expressly includes a delivery guarantee.

Tracking Information

When tracking is available, customers will receive a shipping confirmation containing the tracking number associated with the order.

Tracking information may take time to update after the carrier receives the package.

Customers are responsible for monitoring tracking updates and ensuring that someone can safely receive the package when necessary.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information carefully before submitting an order:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

Contact us immediately at info@heartbeatdesignss.com if you notice an address error.

We will make reasonable efforts to update the address if the order has not been shipped. However, we cannot guarantee that changes can be made after processing or fulfillment has begun.

Once a package has been transferred to the shipping carrier, we cannot redirect it or change its delivery address.

Returned Packages

A package may be returned to us because of:

  • An incorrect or incomplete address

  • An unclaimed package

  • A refused delivery

  • An expired forwarding address

  • The carrier being unable to complete delivery

If a package is returned to HeartBeatDesigns LLC, we will contact the customer using the information associated with the order.

The customer may be required to pay an additional shipping charge before the order is reshipped when the return resulted from an incorrect address, incomplete address, refused delivery, or failure to claim the package.

Original shipping charges are generally nonrefundable.

If the customer does not respond or pay the required reshipping charge, any refund that may be approved will exclude:

  • Original shipping charges

  • Return shipping charges

  • Nonrecoverable carrier fees

  • Any nonrefundable custom or personalized portion of the order

Refund eligibility remains subject to our Return and Refund Policy.

Delayed Packages

Carrier delays may occur because of weather, transportation disruptions, holidays, service interruptions, high shipping volume, emergencies, or other circumstances outside our direct control.

A delayed tracking update does not necessarily mean that a package is lost.

Customers should first review the tracking information and allow the carrier’s stated delivery window to pass.

If the package remains delayed beyond the carrier’s expected timeframe, contact us at info@heartbeatdesignss.com with your order number so we can review the available tracking and claim options.

Lost Packages

If tracking has not updated for an extended period or the package appears to be lost, contact us at info@heartbeatdesignss.com.

Please include:

  • Your name

  • Order number

  • Shipping address

  • Tracking number

  • A brief explanation of the issue

We may ask the customer to confirm address information, contact the carrier, submit documentation, or cooperate with a carrier investigation.

Replacement or refund eligibility will depend on:

  • The carrier’s investigation

  • Tracking information

  • Available shipping insurance

  • Proof of delivery

  • The circumstances surrounding the loss

  • Our Return and Refund Policy

  • Applicable law

We cannot issue duplicate replacements or refunds while an active carrier investigation is still pending unless otherwise required by law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct.

  2. Check all entrances, porches, mailboxes, parcel lockers, and other delivery areas.

  3. Ask household members, neighbors, reception desks, leasing offices, or mailrooms whether they accepted the package.

  4. Allow up to 48 hours, as some carriers may mark a package delivered shortly before final delivery.

  5. Contact the shipping carrier using the tracking number.

  6. Contact us if the package still cannot be located.

We will assist with available carrier information or claim procedures. However, a replacement or refund is not automatically guaranteed when carrier tracking confirms delivery to the address supplied by the customer.

Damaged Packages or Products

If your package or product arrives damaged, contact us as soon as possible at info@heartbeatdesignss.com.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the exterior packaging

  • Photographs of the interior packaging and shipping label

  • Any other information reasonably requested for a carrier claim

Please keep the damaged item, shipping box, mailer, packaging materials, and shipping label until the issue has been resolved. The carrier may require these materials for inspection or claim review.

Do not discard, alter, repair, or continue using a damaged product before contacting us.

After reviewing the information, we may offer an appropriate resolution such as:

  • A replacement

  • A repair when practical

  • Store credit

  • A partial refund

  • A full refund

The available resolution will depend on the nature of the damage, product availability, carrier coverage, and applicable law.

Incorrect or Missing Items

Contact us promptly if your order contains an incorrect product or is missing an item.

Include:

  • Your order number

  • A description of the issue

  • A photograph of everything received

  • A photograph of the packaging and shipping label

Once verified, HeartBeatDesigns LLC will determine the appropriate resolution.

Shipping Fees

Shipping charges are calculated based on factors such as:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Selected shipping service

  • Carrier rates

Shipping charges are generally nonrefundable after an order has shipped, except where required by law or when the shipping error was caused by HeartBeatDesigns LLC.

Additional charges may apply for:

  • Reshipping returned packages

  • Address corrections

  • Upgraded shipping requested by the customer

  • Multiple shipments requested by the customer

Order Cancellations

Cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation after:

  • Production has started

  • Custom materials have been ordered

  • A personalized item has been created

  • A shipping label has been purchased

  • The order has been transferred to the carrier

Cancellation and refund eligibility are governed by our Return and Refund Policy.

Contact Information

Questions or concerns regarding shipping and delivery may be sent to:

HeartBeatDesigns LLC
Email: info@heartbeatdesignss.com