Refund Policy

Return and Refund Policy

Last updated: August 20, 2026

Thank you for shopping with HeartBeatDesigns LLC. Because many of our products are handmade, made to order, personalized, or produced in small quantities, please review this policy carefully before placing an order.

Change-of-Mind Returns

HeartBeatDesigns LLC does not accept returns, exchanges, or refunds for change-of-mind purchases.

This includes situations where a customer:

  • No longer wants the product

  • Ordered the wrong item

  • Selected the wrong color, size, clip style, title, wording, or other option

  • Failed to review the product description, photographs, measurements, or processing time

  • Expected a different color because of screen or lighting differences

  • Purchased an item for an event or date without allowing enough processing and shipping time

Please review all listing information and selected options carefully before completing checkout.

Contact us at info@heartbeatdesignss.com before ordering if you have questions about a product, material, size, color, clip style, processing time, or customization option.

Personalized, Custom, and Made-to-Order Products

Personalized, custom, and made-to-order products are generally final sale and cannot be returned, exchanged, or refunded when they were produced according to the information submitted or approved by the customer.

Customers are responsible for checking all submitted details, including:

  • Names

  • Titles

  • Wording

  • Spelling

  • Capitalization

  • Colors

  • Glitter selections

  • Vinyl selections

  • Clip styles

  • Sizes

  • Other customization instructions

HeartBeatDesigns LLC is not responsible for errors contained in information submitted or approved by the customer.

If required information is incomplete or unclear, we may contact you before beginning production. Delays in responding may delay the order.

This section does not apply when an item arrives damaged, defective, incorrect, or materially different from the approved order.

Handmade and 3D-Printed Variations

Many products are handmade or 3D printed. Slight variations may occur in:

  • Glitter placement

  • Pattern placement

  • Color

  • Texture

  • Layer lines

  • Seams

  • Minor surface appearance

  • Placement of handmade elements

  • Size or measurements within a reasonable tolerance

These natural handmade or manufacturing variations are not automatically considered defects.

Sale, Clearance, and Final-Sale Items

Products clearly marked as any of the following are final sale:

  • Sale

  • Clearance

  • Final sale

  • Discontinued

  • Imperfect

  • Sample

  • As-is

These items are not eligible for return, exchange, or refund unless they arrive damaged, incorrect, or materially different from the listing description.

A promotional discount applied to a regularly offered product does not automatically make the product final sale unless the listing or promotion clearly states that it is final sale.

Order Cancellations

Cancellation requests must be submitted as soon as possible to:

info@heartbeatdesignss.com

A cancellation is not guaranteed.

An order may be eligible for cancellation and a full refund only if:

  • Production has not started

  • Custom materials have not been ordered

  • Personalization has not been completed

  • The item has not been packaged

  • A shipping label has not been purchased

  • The order has not been transferred to the carrier

Once production or fulfillment has begun, the order may no longer be eligible for cancellation.

Personalized, custom, wholesale, bulk, and made-to-order purchases may become nonrefundable once materials have been ordered or production has started.

If HeartBeatDesigns LLC approves a cancellation, the refund will be issued to the original payment method.

Damaged, Defective, Incorrect, or Missing Items

Contact us promptly if your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item

  • Materially different from the listing or approved customization

Please email info@heartbeatdesignss.com within 7 calendar days of confirmed delivery.

Include:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of all products received

  • Photographs of the exterior and interior packaging

  • A photograph of the shipping label

Please keep the product and all packaging until the claim has been reviewed. Shipping carriers may require the packaging for an inspection or insurance claim.

Do not discard, alter, repair, or continue using a damaged item before contacting us.

After reviewing the claim, HeartBeatDesigns LLC may offer an appropriate resolution, including:

  • Replacement

  • Repair

  • Store credit

  • Partial refund

  • Full refund

The available resolution will depend on the issue, product availability, order circumstances, and applicable law.

Return Authorization

Do not mail a product back without first receiving return authorization and instructions from HeartBeatDesigns LLC.

Unauthorized returns may be refused and may not qualify for a refund.

When a return is authorized, the item must generally be:

  • Unused

  • Unworn

  • Unaltered

  • In its original condition

  • Returned with its original packaging when applicable

  • Shipped within the timeframe provided in the return authorization

Return Shipping Costs

If a return is approved because HeartBeatDesigns LLC sent an incorrect item or the product arrived damaged or defective, we will provide instructions regarding return shipping when a return is required.

For any discretionary return approved for another reason, the customer may be responsible for:

  • Return shipping

  • Original shipping charges

  • Shipping insurance

  • Any loss in value caused by damage, use, alteration, or inadequate packaging

Original shipping charges are generally nonrefundable unless the return resulted from an error by HeartBeatDesigns LLC or otherwise required by law.

Refund Processing

Approved refunds will be issued to the original payment method.

After a refund is processed, the time required for the funds to appear depends on the bank, card issuer, payment processor, or financial institution.

Shipping costs, expedited shipping fees, and other nonrecoverable charges may be excluded from a refund unless the order was incorrect, damaged, defective, unshipped, or otherwise eligible for reimbursement.

Gift cards, store credit, and promotional codes generally cannot be exchanged for cash except where required by law.

Late Deliveries

Processing time and carrier transit time are separate.

HeartBeatDesigns LLC does not guarantee delivery by a birthday, holiday, event, work start date, or other personal deadline unless that guarantee is expressly provided in writing.

We are not responsible for carrier delays caused by circumstances outside our direct control, such as:

  • Weather

  • Holidays

  • Transportation disruptions

  • Incorrect addresses

  • Carrier service interruptions

  • High shipping volume

  • Emergencies

However, if we are unable to ship your order within the timeframe originally promised, we will notify you and provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a full refund.

A package arriving later than a customer expected is not automatically eligible for a refund when the order was shipped within the disclosed processing timeframe.

Lost Packages and Packages Marked Delivered

Lost-package and delivery claims are handled according to our Shipping and Delivery Policy.

When tracking shows that an order was delivered, customers should first:

  1. Verify the shipping address.

  2. Check all entrances, mailboxes, parcel lockers, and delivery areas.

  3. Ask household members, neighbors, leasing offices, reception areas, or mailrooms.

  4. Contact the carrier using the tracking number.

  5. Allow up to 48 hours in case the package was scanned before final delivery.

Refunds or replacements are not automatically guaranteed when tracking confirms delivery to the address supplied by the customer.

Returned Packages

If a package is returned because of an incomplete or incorrect address, refused delivery, or failure to claim the package, the customer may be responsible for an additional shipping charge before it is resent.

If a refund is approved instead of reshipment, the refund may exclude:

  • Original shipping costs

  • Return shipping fees

  • Nonrecoverable carrier charges

  • Nonrefundable personalized or custom-order costs

Fraud and Order Verification

Our payment providers and fraud-prevention systems may review transactions for suspected fraud or unauthorized activity.

HeartBeatDesigns LLC reserves the right to:

  • Request additional verification

  • Delay fulfillment while an order is reviewed

  • Limit the quantity ordered

  • Refuse an order

  • Cancel and fully refund an order that appears fraudulent, unauthorized, or unusually high-risk

If you believe an order was canceled by mistake, contact us at info@heartbeatdesignss.com.

Chargebacks and Payment Disputes

Customers are encouraged to contact us first so we can review and attempt to resolve an order concern.

Submitting a fraudulent chargeback or falsely claiming that an authorized transaction was unauthorized may result in:

  • Cancellation of open orders

  • Refusal of future service

  • Submission of order, delivery, and communication records to the payment provider

  • Other remedies available under applicable law

Nothing in this section limits a customer’s legal right to dispute a genuinely unauthorized or improperly processed charge.

Consumer Rights

Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.

If this policy conflicts with a legal right that cannot be waived, the applicable law will control.

Contact Information

Questions, cancellation requests, or concerns regarding returns and refunds may be sent to:

HeartBeatDesigns LLC
Email: info@heartbeatdesignss.com