Privacy Policy

Last updated: August 20, 2026

HeartBeatDesigns LLC (“HeartBeatDesigns,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact information

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and transaction information

• Products purchased

• Order history

• Payment status

• Shipping and delivery information

• Returns, exchanges, refunds, and customer-service communications

• Personalization or customization details submitted with an order

Payment information

Payments are processed through Shopify and other authorized payment providers.

We generally do not directly receive or store complete credit-card numbers. Payment providers may collect billing details, card information, and other information needed to process transactions securely.

Account information

If you create a customer account, we may collect:

• Login credentials

• Account preferences

• Saved addresses

• Order history

Device and website-use information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages viewed

• Products viewed

• Referring website

• Dates and times of website activity

• Shopping-cart activity

• Interaction with emails, advertisements, or website features

Communications and submissions

We may collect information that you voluntarily submit through:

• Contact forms

• Emails

• Reviews

• Surveys

• Custom-order inquiries

• Social-media interactions

• Customer-support communications

• Photographs or other content submitted to us

2. How We Collect Information

We may collect personal information:

• Directly from you

• Automatically through cookies and similar technologies

• Through Shopify and our website platform

• From payment processors

• From shipping carriers

• From marketing and analytics providers

• From social-media platforms when you interact with our pages

• From fraud-prevention and security providers

• From other service providers that assist us in operating our business

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Collect and process payments

• Ship products

• Provide tracking and delivery information

• Communicate about orders

• Respond to customer-service inquiries

• Process returns, exchanges, refunds, or cancellations

• Create or manage customer accounts

• Complete personalized or custom orders

• Detect and prevent fraud, misuse, or security incidents

• Improve our website, products, and services

• Understand website activity and customer preferences

• Maintain business, accounting, tax, and transaction records

• Send promotional emails or marketing communications when permitted

• Display or personalize advertising where permitted

• Comply with applicable legal and regulatory obligations

• Enforce our Terms of Service and other policies

• Protect the rights, safety, property, and security of HeartBeatDesigns LLC, our customers, and others

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions

• Remember your preferences

• Keep items in your shopping cart

• Maintain account sessions

• Process checkout

• Understand website traffic and performance

• Prevent fraud

• Measure advertising effectiveness

• Personalize content or advertising where permitted

Some cookies are necessary for the website to function. Other cookies may be used for analytics, marketing, or advertising.

You may be able to manage your cookie preferences through our website’s cookie banner, your browser settings, or our customer privacy controls. Blocking some cookies may affect website features or functionality.

5. How We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• Shopify

• Payment processors

• Shipping carriers

• Order-fulfillment providers

• Website-hosting providers

• Email and marketing providers

• Analytics providers

• Advertising platforms

• Fraud-prevention and security providers

• Accounting, tax, legal, and professional advisers

• Customer-support providers

These providers may process information only as needed to perform services for us or as otherwise permitted by their own privacy policies and applicable law.

We may also disclose information:

• To comply with a subpoena, court order, legal process, or government request

• To investigate fraud, security issues, or unlawful conduct

• To protect our legal rights, property, customers, or business

• In connection with a merger, sale, financing, restructuring, acquisition, or transfer of all or part of our business

• With your direction or consent

6. Sale or Sharing of Personal Information

HeartBeatDesigns LLC does not sell personal information for money.

However, certain uses of advertising, analytics, cookies, or similar technologies may be considered a “sale,” “sharing,” or use for targeted or cross-context behavioral advertising under some privacy laws.

Where required, eligible customers may opt out through the privacy or data-sharing controls available on our website.

7. Marketing Communications

If you subscribe to promotional emails or other marketing communications, we may use your contact information to send:

• Product announcements

• New-release information

• Sales and discount offers

• Abandoned-cart reminders

• Recently favorited-item offers

• Restock notices

• Other business updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even after unsubscribing from marketing, you may still receive non-promotional communications related to orders, accounts, payments, shipping, customer service, or legal matters.

8. Shopify

Our online store is hosted and supported by Shopify.

Shopify may collect and process personal information when you visit our store, create an account, use checkout, make a purchase, or otherwise interact with our website.

Shopify may process information to provide website hosting, checkout, payment, security, analytics, fraud prevention, customer privacy features, and other commerce services.

Shopify’s own handling of personal information is governed by its applicable privacy notices and policies.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

• Social-media platforms

• Etsy

• Payment providers

• Shipping providers

• Marketing platforms

• Other external websites

We do not control the privacy practices, security, or content of third-party websites.

When you leave our website or use a third-party service, that provider’s privacy policy and terms will apply. We encourage you to review those policies before submitting personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide customer service

• Maintain customer accounts

• Meet accounting, tax, legal, and regulatory requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Protect our business and customers

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, internet transmission, electronic storage system, or security method is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, lost, or destroyed without authorization.

Customers are responsible for protecting their account passwords and notifying us if they believe an account or transaction has been compromised.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how personal information is collected, used, or disclosed

• Request a portable copy of certain personal information

• Opt out of certain sales, sharing, or targeted advertising

• Limit certain uses of sensitive personal information, where applicable

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request, where applicable

• Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights may be limited by legal exceptions. For example, we may retain information needed to complete a transaction, prevent fraud, maintain records, comply with law, or establish and defend legal claims.

To submit a privacy request, contact us at:

info@heartbeatdesignss.com

We may need to verify your identity before completing a request. Verification may require information that reasonably matches records associated with your account or purchase.

You may also use an authorized agent where permitted by law. We may require proof that the agent is authorized to act on your behalf.

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended, when that law applies.

These rights may include the right to:

• Know the categories and specific pieces of personal information collected

• Know the sources and purposes of collection

• Know the categories of third parties to whom information is disclosed

• Request correction

• Request deletion

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Exercise privacy rights without unlawful discrimination

HeartBeatDesigns LLC does not knowingly sell personal information for monetary compensation.

Where legally required, California residents may use the customer privacy or data-sharing opt-out controls displayed on our website.

We will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and supported by our website systems.

14. Children’s Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe a child has submitted personal information to us, contact us at info@heartbeatdesignss.com so we can review and address the request.

Customers under the age of majority should use the website only with the involvement and permission of a parent or legal guardian.

15. International Visitors

Our business is based in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

Where applicable, we will process requests from international customers in accordance with legally required privacy rights.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Our products or services

• Our website features

• Technology

• Legal or regulatory requirements

When we update this policy, we will revise the “Last updated” date at the top of the page and provide any additional notice required by law.

Your continued use of the website after a revised policy is posted constitutes acknowledgment of the updated policy.

17. Contact Information

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, contact:

HeartBeatDesigns LLC
Email: info@heartbeatdesignss.com